SHIPPING POLICY
Imperial Heritage - Ensuring elegance in every journey.
1. Scope of Application
This shipping policy applies to all orders placed on the official Imperial Heritage shopping platform. No matter where you are, we are committed to delivering our exquisite products to you with the utmost care.
2. International Shipping
We provide global delivery services through leading reputable shipping partners. Estimated delivery time for international orders is 7 to 21 business days, depending on the destination and customs clearance processes in the host country.
3. Southeast Asia Region
For customers in the Southeast Asia region (including Thailand, Singapore, Vietnam, and neighboring countries), shipping times will be significantly reduced. Estimated delivery time is 3 to 10 business days.
4. Shipping Costs
Shipping fees will be calculated automatically during the checkout process based on factors such as: delivery address, total weight of the order, and your chosen shipping method. All costs will be transparently displayed before you confirm payment.
5. Taxes & Import Duties
Customers are responsible for paying import taxes, customs fees, and related charges as per the regulations of the receiving country. Imperial Heritage has no control over or ability to predict these charges.
6. Order Tracking
Immediately after your order is shipped, we will provide you with a Tracking Number via email. You can use this code to monitor the progress of your shipment anytime, anywhere.
7. Unsuccessful Delivery
In the event that the shipping unit is unable to deliver due to an incorrect address provided or inability to contact the recipient after multiple attempts, the package may be returned. Please note that re-shipping costs will be borne by the customer.
8. Our Responsibility
Imperial Heritage is committed to packaging products extremely carefully, ensuring absolute safety for valuable items. In the event of unforeseen incidents during transit, we will do our best to work with the shipping carrier to protect your interests.